At Softheld, every order is packed with care—because the pieces closest to you deserve a thoughtful start.
Below, you’ll find everything you need to know about our processing times, delivery options, and order tracking.
📦 Processing Time
Orders are processed within 1–2 business days.
Once your order has been prepared and dispatched, you’ll receive a shipping confirmation email with your tracking details.
🚚 Estimated Delivery Times
| Region |
Estimated delivery time |
| Australia |
5–8 business days |
| New Zealand |
5–8 business days |
| United Kingdom |
4–6 business days |
| United States |
5–8 business days |
| Canada |
4–6 business days |
| 🌍 Rest of the World |
8–10 business days |
Delivery times begin once your order has been dispatched.
🚀 Shipping Options
| Shipping method |
Cost |
| Standard Shipping(Order $80+) |
Free Shipping |
| Standard Shipping |
7.99 USD |
| Express Shipping |
$20 USD |
Available shipping options will be shown at checkout.
📍 Order Tracking
As soon as your order ships, we’ll email you a tracking number so you can follow your package every step of the way.
Please allow a little time for tracking information to become available after receiving your shipping confirmation.
🌍 International Shipping
We ship worldwide. Depending on your destination, customs duties, import taxes, or other local fees may apply.
These charges are set by local authorities and are the responsibility of the customer.
⚠️ Important Information
Please check your shipping address and order details carefully before completing your purchase.
We begin processing orders quickly, so we may be unable to change or cancel an order after it has been placed.
If you notice a problem with your order details, contact us as soon as possible and we’ll do our best to help.
Thank you for choosing Softheld. We can’t wait for your order to reach you.
If you have questions or need assistance, please contact us.
